We’ve developed a structured ordering process for customers, to ensure the accurate and timely fulfillment of your required products and equipment.
We will always require a Purchase Order Number and we will provide shipping and tracking on all orders.
Step 1 - Send us an Email Asking for a Quote
- Send us an email salesau@nxgo.com.au | salesnz@nxgo.com.au or call about the goods you need.
- Ensure your email includes the following essential details:
- Your Company Name & Address
- Contact Person & Details
- Product Codes & Descriptions as per the Cytiva Website
- Quantities
Step 2 - Providing a Quote
- NxGO will send you a Quote with the required components from your initial information.
- The Quote will include.
- A Quote Number.
- Your Company Name & Address.
- Contact Person & Details.
- Product Codes & Descriptions as per the Cytiva website.
- Quantities & Unit Pricing.
- GST/VAT (if applicable).
- Total Amount.
Step 3 - Submitting Your Order
- Submit your Purchase Order (PO) via email ( salesau@nxgo.com.au | salesnz@nxgo.com.au ) or other agreed communication channels.
- Ensure your PO includes the following essential details:
- Your Company Name & Address.
- Contact Person & Details.
- NxGO Quote reference if applicable.
- Product Codes & Descriptions as per the Cytiva website.
- Quantities & Unit Pricing.
- GST/VAT (if applicable).
- Total Amount.
- Delivery Address & Instructions.
Step 4 - Order Confirmation & Verification
- We will review your PO for accuracy and completeness.
- If necessary, we will reach out for clarification on any discrepancies.
- You will receive an Order Acknowledgment with:
- Internal Order Number (for tracking).
- Estimated Delivery Date.
- Any required updates or confirmations.
Step 5 - Shipping & Tracking
- Your order will be shipped to the nominated delivery address on your PO.
Step 6 - Order Completion & Reconciliation
- Confirm delivery upon receipt of goods.
- Verify the invoice against your original PO for accuracy.
- Report any discrepancies or adjustments required.
- Retain order documentation for future reference.
Step 7 - Invoice
- Once delivery has been confirmed, a final invoice will be sent for payment.
Important Notes
- Always include your PO number when placing an order to ensure efficient processing.
- Ensure all required details are provided to prevent processing delays.
- If you experience any issues with your order, contact us promptly for assistance.
